/* CityBus passenger-side pages: one shared look, matched to the booking site (light, logo top left, red action button).
   Used by: complaint-status, lost-item-report, complaint-report, track-parcel, where-is-my-bus. */
@font-face { font-family: FiraGO; src: url(fonts/firago-medium.woff2) format("woff2"); font-weight: 400; }
@font-face { font-family: FiraGO; src: url(fonts/firago-semibold.woff2) format("woff2"); font-weight: 600; }
@font-face { font-family: FiraGO; src: url(fonts/firago-bold.woff2) format("woff2"); font-weight: 700; }
:root {
  --pp-bg: #ffffff; --pp-head: #f3f5fb; --pp-card: #ffffff; --pp-hint: #f4f5f7;
  --pp-line: #e1e4ec; --pp-line2: #c9cedb;
  --pp-tx: #12151f; --pp-tx2: #5a6072; --pp-tx3: #8a90a2;
  --pp-red: #e8230a; --pp-red-d: #c91c06; --pp-ok: #1f9d55; --pp-warn: #b7791f; --pp-err: #c0392b;
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; background: var(--pp-bg); color: var(--pp-tx);
  font-family: FiraGO, system-ui, -apple-system, "Segoe UI", sans-serif; }
body { min-height: 100vh; display: flex; flex-direction: column; font-size: 15px; line-height: 1.5; }

/* header: logo left, language right */
.pp-head { background: var(--pp-head); border-bottom: 1px solid var(--pp-line); padding: 12px 20px;
  display: flex; align-items: center; gap: 14px; position: sticky; top: 0; z-index: 20; }
.pp-head .pp-logo { display: inline-flex; align-items: center; }
.pp-head .pp-logo img { height: 30px; width: auto; display: block; }
.pp-head .pp-tag { color: var(--pp-tx2); font-size: 13px; border-left: 1px solid var(--pp-line2); padding-left: 14px; }
.pp-head .pp-sp { flex: 1; }
.pp-lang { display: flex; gap: 6px; }
.pp-lang button { background: #fff; border: 1px solid var(--pp-line2); color: var(--pp-tx2); padding: 6px 11px;
  border-radius: 8px; font: 600 12.5px FiraGO, system-ui, sans-serif; cursor: pointer; }
.pp-lang button.is-on { background: var(--pp-tx); border-color: var(--pp-tx); color: #fff; }

main.pp-main { flex: 1; width: 100%; max-width: 640px; margin: 0 auto; padding: 28px 20px 56px; }
.pp-card { background: var(--pp-card); border: 1px solid var(--pp-line); border-radius: 16px; padding: 24px;
  margin-bottom: 16px; box-shadow: 0 1px 2px rgba(18, 21, 31, .04); }
.pp-title { font-size: 26px; font-weight: 700; line-height: 1.25; margin: 0 0 6px; }
.pp-sub { color: var(--pp-tx2); margin: 0 0 16px; }
.pp-hintbox { background: var(--pp-hint); border-radius: 10px; padding: 14px 16px; color: var(--pp-tx); font-size: 14px; margin: 0 0 18px; }

/* form */
.pp-field { margin: 0 0 14px; }
.pp-field label { display: block; font-size: 13px; font-weight: 600; color: var(--pp-tx2); margin: 0 0 5px; }
.pp-field input, .pp-field textarea, .pp-field select { width: 100%; padding: 14px 16px; border: 1px solid var(--pp-line2);
  border-radius: 12px; font: 400 15px FiraGO, system-ui, sans-serif; color: var(--pp-tx); background: #fff; }
.pp-field textarea { min-height: 150px; resize: vertical; line-height: 1.5; }
.pp-field input:focus, .pp-field textarea:focus, .pp-field select:focus { outline: 2px solid var(--pp-red); outline-offset: 0; border-color: var(--pp-red); }
.pp-btn { width: 100%; background: var(--pp-red); color: #fff; border: none; border-radius: 12px; padding: 15px 18px;
  font: 700 15px FiraGO, system-ui, sans-serif; cursor: pointer; box-shadow: 0 6px 16px rgba(232, 35, 10, .22); }
.pp-btn:hover { background: var(--pp-red-d); }
.pp-btn:disabled { opacity: .55; cursor: default; box-shadow: none; }
.pp-btn.ghost { background: #fff; color: var(--pp-tx); border: 1px solid var(--pp-line2); box-shadow: none; }
.pp-link { background: none; border: none; color: var(--pp-tx2); text-decoration: underline; cursor: pointer;
  font: 400 13.5px FiraGO, system-ui, sans-serif; padding: 8px 0; }
.pp-msg { font-size: 14px; margin: 12px 0 0; color: var(--pp-tx2); }
.pp-msg.err { color: var(--pp-err); }
.pp-msg.ok { color: var(--pp-ok); }
.pp-hide { display: none !important; }

/* case status */
.pp-num { color: var(--pp-tx2); font-size: 13px; margin: 0 0 4px; }
.pp-num b { color: var(--pp-tx); font-size: 18px; letter-spacing: .3px; }
.pp-steps { list-style: none; margin: 8px 0 0; padding: 0; }
.pp-steps li { display: flex; gap: 12px; align-items: flex-start; padding: 10px 0; position: relative; }
.pp-steps li + li::before { content: ""; position: absolute; left: 11px; top: -12px; height: 22px; width: 2px; background: var(--pp-line2); }
.pp-dot { flex: 0 0 24px; height: 24px; border-radius: 50%; border: 2px solid var(--pp-line2); background: #fff;
  display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 700; color: var(--pp-tx3); }
.pp-steps li.done .pp-dot { background: var(--pp-ok); border-color: var(--pp-ok); color: #fff; }
.pp-steps li.now .pp-dot { border-color: var(--pp-red); color: var(--pp-red); }
.pp-steps .lbl { font-size: 15px; font-weight: 600; color: var(--pp-tx3); }
.pp-steps li.done .lbl, .pp-steps li.now .lbl { color: var(--pp-tx); }
.pp-steps .sub { font-size: 12.5px; color: var(--pp-tx3); margin-top: 2px; }
.pp-kv { display: grid; grid-template-columns: 1fr 1fr; gap: 14px 16px; }
.pp-kv .k { font-size: 12px; color: var(--pp-tx3); margin-bottom: 2px; }
.pp-kv .v { font-size: 14.5px; font-weight: 600; }
.pp-kv .v.late { color: var(--pp-warn); }
.pp-answer { white-space: pre-wrap; font-size: 15px; line-height: 1.7; margin: 0; }
.pp-answer-h { font-size: 13px; font-weight: 600; color: var(--pp-tx2); margin: 0 0 10px; }
.pp-note { font-size: 13px; color: var(--pp-tx2); line-height: 1.55; margin: 0; }

/* footer: logo, short line */
.pp-foot { border-top: 1px solid var(--pp-line); background: var(--pp-head); padding: 22px 20px; text-align: center; }
.pp-foot img { height: 24px; width: auto; display: inline-block; }
.pp-foot p { margin: 8px 0 0; color: var(--pp-tx3); font-size: 12.5px; }
.pp-foot a { color: var(--pp-tx2); }

@media (max-width: 520px) {
  .pp-head .pp-tag { display: none; }
  .pp-title { font-size: 22px; }
  .pp-card { padding: 18px; }
  .pp-kv { grid-template-columns: 1fr; }
}